At Galloway Publishers, we are committed to providing professional publishing services and ensuring that our clients have a clear understanding of our refund terms. This Refund Policy explains the circumstances under which refunds may be available for our services and the process for requesting one.
Payments made to Galloway Publishers are generally associated with specific publishing services, projects, or packages. Because our services may involve time, resources, consultations, project preparation, and other work performed specifically for a client, refund eligibility may depend on the stage and nature of the project.
Refund requests may be considered in the following circumstances:
Once substantial work has been completed or a service has been delivered, payments may be non-refundable. This may include, but is not limited to, completed consultations, editing, formatting, design, publishing preparation, revisions, marketing services, or other work performed specifically for the client.
If you wish to cancel a service or project, please contact us as soon as possible. Cancellation requests will be reviewed based on the current stage of the project and the amount of work already completed.
If work has already started, any refund may be reduced to account for services already performed, work completed, resources used, or other applicable costs.
Payments may be processed through third-party payment platforms such as Stripe, PayPal, Authorize.Net, Square, or other payment providers. We do not store or handle your credit or debit card information.
Approved refunds will generally be processed through the original payment method or payment platform used for the transaction. Processing times may vary depending on the payment provider and financial institution.
To request a refund, please contact us using the telephone number or email address provided below. Your request should include your full name, the service or project involved, the payment details available to you, and the reason for your refund request.
We may request additional information if necessary to review your request.
Once your refund request has been reviewed and approved, we will initiate the refund through the applicable payment method. The time required for the refunded amount to appear in your account depends on the payment provider or financial institution.
We encourage clients to contact us directly before initiating a payment dispute or chargeback. We will make reasonable efforts to understand and resolve legitimate concerns regarding our services.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to remain informed about our current refund terms.
If you have any questions regarding this Refund Policy or would like to submit a refund request, please contact us:
